Troubleshooting

Please check the list below should you have a problem with your cooler.

Should you still have problems with your cooler please contact the shop where you purchased your cooler or the distributor of the country where you live or alternatively send us an email.

The cooling unit does not work
Possible cause
Possible solution
A loose connection between power cable and the Boxx’r
Check the connections of both ends of the power cable
The ventilator is blocked
Clean the ventilator and check that it is clear
The cooler is not reaching the desired temperature
Possible cause  Possible solution
Ventilation outlets are blocked
Move the Boxx'r away from the wall or other blocking objects
Wrong temperature setting is chosen
Change to the correct temperature setting
The Boxx’r is overheating
Immediately turn off the Boxx’r and unplug the unit. Contact the retailer or us for repair.
There is a burning smell coming from the cooler
Possible cause Possible solution
The Boxx’r is overheating Immediately turn off the Boxx’r and unplug the unit. Contact the retailer for repair.
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